Linkham have operated as a Third Party Administrator for over 15 years, handling an average of 20,000 claims every year.
Our Third Party Administrator service is proud to have been built on 20+ years of experience and expertise in Assistance and Claims Management. Our team have achieved awards from many industry governing bodies for its exemplary service and experience.
Third Party Administration
Our own operational centres are based in Mauritius, supported by a network of strategic partners providing that local knowledge and expertise.
We provide Assistance and Claims Management services for insurers, employer groups, travel agencies, tour operators and brokers. We also work directly with banks, affiliate marketing networks and charity organisations.
Our team leaders, assistance coordinators, claims managers and service agents are all focused on delivering excellent service. Its embedded in our culture to keep sight of “What’s important to you is important to us”
- We put full trust in our case handlers to make creative decisions and tailored solutions for our customers. Our handlers represent both us and the brands of our partners. Trust in our people is a key element in a successful service.
- Our people remain at the heart of everything we do. We are committed to providing the best customer service and our staff are vital to that. We are constantly investing in their professional development.
- We have a dedicated, experienced claims-handling team who deal with all non-emergency claims. They work with our assistance team in a fully integrated manner for claims associated with an assistance case. Our claims team pride themselves on their unparalleled customer service and aim to provide both insured and insurers with a fair, efficient and cost-effective service. As well as aiming to provide a fast, efficient service for the insured, they protect the interests of the insurer with a strong focus on fraud management and recoveries.